REFUND POLICY

We want every experience on Uganda Escorts to be fair and transparent. Please read carefully before completing any purchase.

Effective March 20, 2026

Eligible

Technical errors & failed deliveries

Window

3 days from purchase

Not Eligible

Policy violations & change of mind

Section 01

Overview

All payments made on Uganda Escorts — including listing upgrades, featured placements, and Spa subscriptions — are generally non-refundable once a service has been delivered or activated. Refunds are considered on a case-by-case basis only where a genuine technical failure or billing error has occurred.

By completing a purchase you confirm that you have read and agreed to this Refund Policy.

Section 02

When You May Be Eligible

You may request a refund within 3 days of purchase if any of the following apply:

You were charged but the service was never activated or delivered due to a technical error on our end.
You were charged more than once for the same service due to a payment processing error.
Your listing was rejected by our moderation team through no fault of your own and you have not received an alternative resolution.
An unauthorised payment was made from your account and you have reported it within 3 days.

Note All refund requests are reviewed manually. Approval is not automatic and depends on the specific circumstances of each case.

Section 03

When Refunds Are Not Issued

Refunds will not be issued in any of the following circumstances:

Your listing or account was suspended or removed due to a violation of our Terms of Use or content policies.
You changed your mind after a service was activated or a listing went live.
A subscription was active but unused — subscriptions begin billing on activation regardless of usage.
The request is made more than 3 days after the original purchase date.
The listing received low views or fewer enquiries than expected — we do not guarantee performance outcomes.
Promotional or discounted purchases — all sales of discounted packages are final.

Policy Violations Accounts removed for trafficking-related violations, content involving minors, or coerced advertising are not eligible for refunds under any circumstances.

Section 04

Client-to-Advertiser Transactions

Uganda Escorts is an advertising and directory platform. We facilitate connections between clients and advertisers — we are not a party to any transaction, arrangement, or agreement made between a client and an escort or advertiser.

Any payment made directly between a client and an advertiser or escort — whether in person, via bank transfer, mobile money, or any other channel — is entirely outside the scope of this Refund Policy and cannot be disputed, reversed, or refunded through Uganda Escorts.

Platform Scope Uganda Escorts does not process, hold, or have any visibility into payments made between clients and advertisers. We cannot verify, reverse, or mediate such transactions. All private arrangements are entered into solely at the discretion and risk of the individuals involved.

Payments made directly to an escort or advertiser are not refundable through Uganda Escorts under any circumstances.
Disputes arising from a service not rendered, a no-show, or a disagreement between a client and an advertiser cannot be escalated to Uganda Escorts for resolution or compensation.
Uganda Escorts accepts no liability for losses, fraud, or dissatisfaction arising from private arrangements between platform users.

Experienced misconduct or fraud?

Report an Escort or Advertiser

Reports of fraud, misconduct, or threatening behaviour are reviewed by our moderation team and can result in immediate suspension from the platform.

Section 05

How to Request a Refund

To submit a refund request, follow these steps:

01Email Team@ugandaescorts.net or use the Contact page within 3 days of your purchase date.

02Include your registered email, date of purchase, product purchased, payment reference or transaction ID, and a clear description of the issue.

03Our billing team will review your request and respond within 2 business days. We may ask for additional evidence to support your claim.

04If approved, refunds are returned to the original payment method — Mobile Money, Visa, or Mastercard — within 3–5 business days depending on your provider.

Section 06

Processing Timeline

Day 1 — Request Submitted

You contact support with your refund request and all required details.

1–2 Business Days — Under Review

Our billing team assesses your request and may contact you for further information.

Decision Notified

You receive an email confirming approval or decline, with reasoning provided.

3–5 Business Days — Funds Returned

Approved refunds are returned to your original payment method. Timing varies by provider.

Support

Have a Billing Question?

Our support team can help with refund requests, billing errors, and subscription queries.

Contact Billing Support

Last reviewed — March 2026

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